Common Questions Owner Operators Ask About Dispatching Services

This comprehensive resource is designed to guide you through the most frequently asked questions about our services, processes, and industry standards. Whether you're a seasoned trucking professional or new to the logistics landscape, our goal is to offer clear and concise answers that enrich your knowledge and streamline your experience with us.

Once we receive your paperwork and understand your freight preferences, our Truck Dispatcher will begin searching for suitable loads. They'll present you with the top load options, detailing aspects like lane, rate, weight, type of freight, and pick/drop specifics. If a load doesn't meet your criteria, we'll continue the search. It's essential to inform us of your acceptable per mile rate in advance to prevent losing potential freight during negotiations.

Outsourcing your truck dispatching offers numerous advantages:

Suitable for single owner-operators or companies with multiple trucks.
Collaborate directly with a skilled Truck Dispatcher.
Weekly work schedules.
Lower payroll taxes.
Decrease unemployment insurance and related costs.
Save on software and load board searches.
Cut down on business expenses.
Eliminate tedious paperwork.
Potentially reduce health insurance premiums.
No more freight negotiations.
Decrease office costs.
Benefit from expert freight consultation.
Broker or shipper credit checks before load acceptance.
Comprehensive load tracking and communication.
Direct submission of BOL, POD, shipping documents, and invoices.
Follow-ups on carrier invoice payments.
Receive 100% payment directly; we don't handle your funds.
Pay our fees once the load is delivered, either via bank transfer or card.
Tailored services at a cost-effective rate.
Ultimately, save both time and money.

To begin, we'll need the following from you:

An up-to-date insurance certificate showing standard coverage of $750,000 Auto liability and, where relevant, $100,000 cargo Liability insurance.
A completed I.R.S. form W9.
Your MC authority acceptance document.
A filled and signed Dispatcher-Carrier agreement (Note: This isn't a long-term contract).
A filled and signed Dispatch authorization form, which grants Dispatch services INC the authority to accept freight loads on your behalf, complete Brokers/Customer Carrier setup packets, sign Load confirmations, and liaise with your insurance company for each load. This is akin to a power of attorney, allowing us to book loads in your name, eliminating paperwork on your end. (Our team will email you our standard Dispatch-Carrier agreement and Power of Attorney).

While we appreciate at least three references from your company, they aren't mandatory.